1. Gratorama Casino

Opens Gratorama’s context sensitive help window. Once a certain game is played, pressing help will open a help window explaining how to play that specific game. Chat: Click on the live Chat button located on the right side of the lobby screen to display a live-chat window. This window will enable you to chat directly with our support team. Captain Cooks is one of the oldest internet entertaining houses that you will find, which has been operating since 1999. It is operated under the Rewards Group that is recognized for establishing one of the first downloadable gambling platforms which have been working flawlessly.

Currently, online casino Gratorama casino doesn't offer games with live dealers. Customer support. If you have questions to the administration of the casino or problems that you can not solve by yourself, contact the support service. Get in touch with the operators in the online chat.

Banking methods:

Available games:

Captain Cooks is one of the oldest internet entertaining houses that you will find, which has been operating since 1999. It is operated under the Rewards Group that is recognized for establishing one of the first downloadable gambling platforms which have been working flawlessly. The place is under the regulation of the Kahnawake Gaming Commission from Canada, and it has been confirmed by eCOGRA, which allows you to check monthly average payout rates and RTP for each individual game. This means that the company is 100% transparent and trustworthy, carrying out the 128-bit encryption to keep all the financial and private information away from the third parties and security breaches. It is also a member of the Casino Rewards Group.

Promotions And Bonus: What Do You Get?

Not all casinos have a unique welcome approach so that they make you love them, as they give you generous bonuses and promotions but Captain Cooks casino Canada sends you on the gambling adventure with a welcome bonus that is worth $500 and that you need to spend within 60 minutes. Here are 4 conditions that you must fulfill to be able to use the welcome bonus:

– Only rookie players that download the platform can acquire the bonus

– Place twenty bets in sixty minutes (minimum)

– Place $50 to be able to withdraw any winnings

– The maximum amount you can win is $150

Basically, you don’t have anything to lose once you deposit $50, and our recommendation is to place this amount of money to get the Captain Cooks casino bonus and test the casino. Once you are done with the first deposit, expect the progressive deposits in the following way:

– The second deposit gives you a 100% match bonus up to $150

– The third deposit vies you 50% of match bonus up to $150

– The fourth deposit gives you a 25% match up bonus up to $125

– The fifth deposit gives you a 100% match bonus up to $100.

So every time you come here to have fun, you will receive the VIP points that you can exchange for money (check the website for the accurate ratio). The main idea is that you collect points, and as more points you have, you will have access to the bigger bonuses and promotions. You can redeem these points for cash at any time, once you collect your first 100 points.

What Software Does Captain Cooks Online Casino Use?

Microgaming powers Captain Cooks Casino Online, with super fast and responsive software that offers a huge amount of different versions that you can gamble on. Knowing this, you can expect nothing but a great set of funny adventures that are developed in a way that gives players random and fair odds. The graphics are awesome, as Microgaming invented Smartwatch slot machines, which means you can expect the smooth animation and stunning special effects that make the whole experience more authentic and brick-and-mortar alike. A lot of adventures with a retro design that will take you back in the past time will occupy your attention, while the futuristic design of some versions will definitely make you spend more money in these adventures. One that has a unique and distinctive design in our opinion is definitely Immortal Romance slots, where a great graphic designer showed his outstanding skills.

What Can You Play Here?

Over 450 entertaining adventures that are tested thoughtfully and available for play, you will definitely find a one that you like. Video poker, blackjack, or baccarat are available in many versions, but we would like to point out Immortal Romance, Game Of Thrones, and Jurassic Park. In case you seek for pursuing the Jackpots, we recommend the popular Mega Moolah or Treasure Nile. All of these are tested and confirmed by the gambling authorities, and you can take it for granted that all versions provide players with fair games. 90% of these are available for online mobile casino playing, and they are optimized for HD displaying on Android/IOs devices while providing the outstanding gambling experience in terms of fair games and design. All these work well, thanks to a stable client that you download on your PC or phone.

How To Deposit And Withdraw In This Casino?

You can choose from many payment services that are included here, so there is no possibility that you won’t be able to use one of the services that work for you. The great thing about this place is that the deposits are on your account right away, and as soon as you send the money, it will be moved to your account. You can make a deposit, as well as withdrawal (where the minimum amount is $50), through one of the methods below:

• Credit/Debit Cards
• Neteller
• PayPal
• Skrill
• ClickAndBuy
• Direct Bank Transfer.

The same goes for withdrawal, with the difference that withdrawals are complete after 48 hours. This can be a bit frustrating to some people, but it is not so rare to wait for a few days for until the withdrawal is completed. Nova Scotia casinos accepts all major currencies, including Euros, GPBs, Canadian/American Dollars, and few other currencies. Also, there is no some sort of official list where you can see all the currencies, but you rather need to contact them. However, the customer service is very helpful.

What About Customer Support?

We could not verify our account before making the withdrawal, and we contacted the support through a live chat – we were amazed how fast these guys were! Mary was very helpful, patient and precise so we resolved our problem in less than 10 minutes, as the problem was related to our account verification. Once we uploaded the photo again, we were able to make a withdrawal, one we had received the email that our identity is confirmed. The support is also available through email and phone call, 24/7 so you can contact them at any time you want, and you can be assured they will get in touch with you as soon as possible.

The Final Words About Casino Captain Cooks Canada

As we have spent quite while playing in this casino, we have to say that we are generally satisfied with the overall performance. The games are loading very fast, without any glitches and bugs, and we have never had a problem with loading our balance, as we faced this problem in other casinos. The transition between screens is more than fun and makes the whole experience authentic and entertaining. Everything was smooth, and we just have to brag about the Immortal Romance slots, as they kind left the best impact on us. Also, we did receive the welcome Captain Cooks bonus, as we made a deposit of $300 in the beginning, so we received the initial bonus, but we could not score more than the promotion was, so we could not claim the bonus to our balance.

This gambling house is definitely worth spending your time in it and playing all the great adventures that are offered, and it is a trustworthy and reliable place that offers 500 different adventures that will entertain you for hours. Also, many bonuses and promotions are ready and are waiting for you to collect them, and great customer service is there for you in case you have any problems. With the already established and well-known software of Microgaming, as well as well-known licenses approved by the online gambling authorities, you can play adventures from this casino both on your computer and your phone. Another great proof that will convince you that you will spend hours playing games in this place says the fact that they have outstanding VIP points that you can redeem for cash, at any time you want. The only downside of this casino is that it does not offer any live games, at least for now.

FAQ

🍁 What kind of payments does Captain Cooks accept?

🍁 What is the Welcome Bonus at Captain Cooks Casino?

🍁 Is Captain Cooks Casino legal in Canada?

General Questions

• Can I watch the results of previously played games?
• How can I cancel my withdrawal and return funds to my account?

  You can cancel your withdrawal from the cashier while it is pending approval. Click here for more information.

• How can I make sure that I receive all promotional emails?

  Add us to your Address Book

  To guarantee receiving all Gratorama’s exciting promotion emails in your inbox, please add promo@Gratorama.com to your Address Book or Safe Senders' List. This is necessary because some Internet Service Providers (ISPs) block emails from senders whose email addresses are not in the recipient's Address Book or on their Safe Senders' List in order to prevent you from receiving unwanted emails.

  Please follow these steps in according to you ISP:

  Live / Hotmail / MSN

  1. Once signed in, click on 'Options' in the top right of your screen. If a drop down menu appears, click on 'More options...' at the bottom.
  2. Under the 'Junk e-mail' section, click on 'Safe and blocked senders'.
  3. Click on 'Safe senders'.
  4. Type promo@Gratorama.com in the 'Sender or domain to mark as safe:' box, and then click 'Add to list >>'.

  Microsoft Outlook

  1. Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Contact'.
  2. Type promo@Gratorama.com into the 'E-mail' box.
  3. Enter any information you wish on the address card and click 'Save and Close'.

  Mozilla Thunderbird

  1. Click on the 'File' menu at the top of the screen, then click on 'New', then click on 'Address Book Card...'.
  2. Type promo@Gratorama.com into the 'Email' box.
  3. Enter any information you wish on the address card and click 'OK'.

  Gmail / Googlemail

  1. Click Contacts along the left side of any page.
  2. Click the New Contact button in the top-left corner of the Contact Manager.
  3. Enter promo@Gratorama.com into the 'Email' box.
  4. Then click 'Save'.

  Yahoo! Mail

  A) Yahoo! Mail Classic

  1. Go to any Gratorama email.
  2. At the top of the message screen, click on the 'Add to Address Book' link at the end of the 'From:' address field.
  3. Check that promo@Gratorama.com is in the email box, enter any other information you wish on the address card and click 'Add to Address Book'.

  B) Newer version of Yahoo! Mail
  

  1. On the left bar, click on the 'Add' link next to 'Contacts'.
  2. In the small window that appears, type promo@Gratorama.com into the 'Email' box.
  3. Enter any other information you wish on the address card and click 'Save'.

  AOL

  1. On the left bar, click 'Contacts'.
  2. On the next screen, click the 'New' button next to the search box at the top, and then click 'New Contact' on the menu that appears.
  3. Enter promo@Gratorama.com into the 'Email 1' box.
  4. Enter any information you wish on the Address Card and click the 'Create' button at the top, next to the search box.
• How do I cash out my winnings?

  For information on how to cash out on your winnings, click here.

• How do I change my Email Address?

  In order to update your new email address, select Change Email from the menu and type the following in the relevant text boxes:
  

  • Your current password
  • The new email address
  • Confirm new email address
  • Click on Change.

  You will see a message: Email Successfully Changed.
  If you do not receive email from Gratorama, please check your spam box and/or your junk-mail box.

• How do I change my Password?

  We recommend changing your password at frequent intervals for your security and to enhance the safety of your account. In order to update your password, select Change Password from the menu and type the following in the relevant text boxes:
  

  • Old Password
  • New Password: The password should be at least 4 characters long.
  • Confirm new Password
  • Click on Change.You will see a message: Password successfully changed.
• How do I Chat with Support?

  If you would like to chat with one of our representatives, click on the “Chat” button and a chat window opens. (If it doesn’t open please make sure your pop up blocker is not blocking it).
  Here you can converse with a support representative live. (You can continue playing during a chat session) If by some chance the representative is unable to answer you live (most probably busy with another client), please leave an email address where the representative can contact you. You may also leave a phone number where you may be contacted by the support team.
  Leave a written message with the nature of your query, and we will get back to you shortly.
  After filling the details on the form, press the 'submit' button.
  We will be sure to get back to you as soon as possible.

• How do I enable Cookies?

  Cookies are just a small piece of text, not plug-ins or executable files. We use cookies to help us provide you with better service by personalizing your visit. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state as a security precaution and to protect your privacy.

  Internet Explorer 8.x

  1. Click on the Tools-menu.
  2. Select Internet Options in the menu - a new window opens.
  3. Click on the Privacy tab near the top of the window.
  4. Click on the Default button of the window.
  5. Move the slider so that it is on one of the levels below Medium High (including Medium, Low, Accept All Cookies).
  6. Save changes by clicking OK.

  Internet Explorer 6.x and 7.x

  1. In Internet Explorer click on 'Tools' at the top of the window.
  2. Select 'Internet Options'.
  3. Click on the 'Privacy' tab.
  4. In the center of the 'Privacy' tab screen, there should be an 'Advanced' button. Click this button.
  5. Ensure that 'Override automatic cookie handling' is checked.
  6. First and Third party cookies should be set to 'Accept'.
  7. Check 'Always allow session cookies'.
  8. Click on 'OK'.
  9. Exit Internet Explorer and restart your browser.

  Mozilla Firefox

  1. Select Tools Options... from the main menu.
  2. Select Privacy from the left panel of options.
  3. Expand the Cookies options on the right.
  4. Select 'Enable Cookies'.
  5. Select 'for the originating website only.'

  Opera 7+

  1. From the File menu, choose Preferences.
  2. Click the Privacy category.
  3. Check Enable Cookies.
  4. From the Normal Cookies drop-down menu, select Automatically accept all cookies.
  5. From the Third Part drop-down menu, select Automatically accept all cookies.
  6. Click OK.

  Safari

  1. From the Safari Menu, choose Preferences.
  2. Click the Security icon.
  3. In the 'Accept Cookies' selection box, chose Always or Only from sites you navigate to.
• How do I turn off game tips? Will I be able to turn them back again?

  You turn off and on game tips using the “settings” dialog.
  Click here for information about the different settings you are able to configure.

• I can’t seem to be able to write text in form fields. What am I doing wrong?

  You are not doing anything wrong. Most likely your keyboard is set to a language different than English. Click your mouse on the form field and then switch your keyboard language to English. Try entering the text again. If you’re still having problems entering text contact support for guidance.

• I get an “Insufficient Funds” message when trying to play a game, what do I do?

  When you get this message it means that you are trying to make a wager higher than your account balance. If you still have funds in your balance you can choose to close this message and try to lower you wager. Otherwise simply click on the button located in the middle of the message (“Double your money” in the example below). This will open the Cashier where you can deposit funds into your account and continue playing.

  
  

• What are the system requirements for my computer?

  Presently, Gratorama's Website performs with Microsoft Windows Operating Systems Version 95 and above; Flash version 9 or above. Gratorama does not support Windows 3.XX or Web TV. For optimal results, set your monitor to 1024 x 768 pixels and high color (16 bit) or more.

• What are “Comp Points”?

  For every 10 currency units you wager, you earn one comp point. It doesn't matter if you play with a bonus or from your bankroll. Collect 100 points and we'll drop a credit of 1 currency unit in your account. Comp Points can be redeemed at the Cashier and deposited into your account at any time. Comp Points can be used for wagering on all games.

• What is Autoplay?

  When playing a game the Auto button is displayed below the Play Now button and in some games also below the Play Max button.

  Click here to learn more.

• Where can I find a record of the deposits I made?

  You can view the deposits you made through the transaction history. Click here for more information.

• Where can I see the status of my withdrawal request?

  You can view the status of withdrawal requests through the transaction history. To cancel a withdrawal with status “pending”, click here.

Login Problems

• I forgot my Password and/or Username. What can I do?

  Click here for information on restoring Username and/or Password.

• I received an error message 'Invalid Username or Password', What can I do?

  If you receive this message, you are most likely attempting to login to Gratorama with the wrong Username and/or Password.

  • Please check if you are in Caps Lock mode or have the wrong language setting on your keyboard.
  • If that does not help, please check if you have the email we sent you with your Username and Password and try to use the copy and paste option.
  • Go to the “Forgot Password” section where you have the option to have your password mailed to the email address provided during sign-up.
  • If that is not available, contact our support team.

Security Policy & Identity confirmation

• How are documents kept secure once they have been uploaded?

  Once your documents are received, they are stored electronically in a secure environment with highly restricted access.

• How do I send these documents?

  Email attachments: to accounting@Gratorama.com
  We recommend that you use a digital camera, and send each document as separate JPG file by e-mail. A digital camera or scanner creates the clearest copy of these documents, allowing us to verify your details with no unnecessary delays.
  To receive further information please contact our customer support using the chat inside the game lobby or by Email.

• What type of documents should I send?

  You may be requested to send some or all of the following documents:

  1. A copy of a photo ID: You may send either a copy of your Passport, Driver’s License or National ID card. Please ensure that all details, including your name, photograph and signature are visible on the document.
  2. A copy of your credit card(s): A copy of the front and back of the credit card you use as a payment method. You should block the middle eight numbers on the front of the card, and the 3 digit security code on the back of the card copy.
  3. Proof of address: This may be a utility bill or a credit card statement. It should be a recent document, showing your full name at the address registered on your account. If you provide a credit card statement make sure you blank out the middle eight numbers of the credit card number.
• Why do I need to send in my documents?

  In order to protect both you and us from fraudulent use of an identity and/or funds, we verify identities and/or ownership of credit/debit cards used for payment. This also ensures that cash-outs reach the right person.

Sign Up Problems

• I cannot enter the @ sign in the email field. What can I do?

  In order to enter the @ sign in the email filed a certain keyboard combination must be used depending on your keyboard language:

  • US Keyboard – press “Shift” and then “2”.
  • French Keyboard – press “AltGr” (right-hand Alt key) and then “0” (zero).
  • UK Keyboard – press “Shift” and then “”” (Quotes).
  • German Keyboard – press “AltGr” (right-hand Alt key) and then “Q”.
• I receive a message the User name already exists. What can I do?

  In the event of trying to create an account and you receive a message that the Username already exists, check the following:

  1. Another client may have created an account with that Username. In that case, try entering a different name.
  2. You may have already created an account and cannot remember the correct password when trying to login. See here for information on restoring passwords.

Technical Problems

Gratorama Casino

• I was disconnected while playing. What happens to my last game?

  In the event of a sudden disconnection of the internet, we have designed our system to cope in a manner that protects our players from unjustifiable loss.
  Gratorama's 'Disconnection Policy' is as follows: Any card purchased by a player, (by pressing Play Now, or Play Again) but not used by such a player for any reason whatsoever, including technical failure, will be played automatically by the System on behalf of the player. The outcome of the play will be updated automatically into the player's balance. When logging in following the disconnection, the player will see the outcome of the relevant card by clicking on the 'Games History' button.

• Is there a way to change the default card value?

  Yes. You can perform changes through the “settings” dialog.
  Click here for information.